Mariel M.

About Mariel M.

Project Management: Results-driven Project Manager with a proven track record in…

Experience

1. Project Manager, Operational Excellence

   Empower Pharmacy

   Sep 2023 — Present

   Develops and implements a comprehensive project plan to achieve operational excellence goals.Collaborates with stakeholders across various departments to identify and prioritize improvement opportunities across the organization.Leads cross-functional teams to execute improvement projects and initiatives.Monitors and tracks progress against project plans, timelines, and adjusts as necessary.Provides regular updates to senior management on project status, risks, and opportunities.Identifies and mitigates project risks, issues, and escalates as needed.Fosters a culture of continuous improvement across the organization.Develops and maintains project documentation, including project charters, status reports, and post-project reviews.Ensures projects are delivered on time, within scope, and within budget.Identifies opportunities to streamline processes and eliminate waste across the organization.Provides coaching and guidance to team members to ensure successful project delivery.Implements systems to enhance operations such as SOPs, work-instructions, best-practices, training. systems, workflows, value stream mapping, etc. Upholds company expectations and standards across all customer service disciplines.Delivers a high level of customer service both internally and externally. Collaborates with other colleagues/departments to ensure effective and efficient customer service.Performs other duties as assigned.

Education

• Cal State Fullerton, College of Business and Economics

  Bachelor of Arts - BA, Business

  2001

Skills

• Microsoft Excel
• Recruiting
• Troubleshooting
• Salesforce.com
• Sourcing
• Crm
• Budgets
• Sales
• Social Media
• Sales Operations
• Customer Service
• Customer Satisfaction
• Training
• Customer Relationship Management (Crm)
• Public Speaking
• Strategic Planning
• Program Management
• Process Scheduler
• Management
• Team Building
• Project Planning
• Marketing
• Process Improvement
• Leadership
• Account Management
• Time Management
• Healthcare
• Networking
• B2b
• Coaching
• Market Research
• Microsoft Word
• Outlook