Marie-Laure Grillet
Accomplished, results-oriented Localization professional with extensive experience in helping customers expand their global footprint and managing multi-cultural customer-focused teams.
- Role
- Strategic Account Director at RWS
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Marie-Laure Grillet
Accomplished, results-oriented professional with 25+ years of experience in the Life…
Experience
Strategic Account Director
Sep 2018 — Present · Boston, MA, US
Manages a $10M portfolio of global life sciences and biotechnology accounts. Consults and works with customers in the Americas and Europe to deploy specialized technology solutions (AI, MT, CMS, TMS) and offer linguistic validation for COAs and eCOAs as well as localization services for various types of content including IFUs, SSCPs, Technical Publications, Software, eLearning, Digital & Marketing, Corporate, and Pharmacovigilance. Meaningfully contributes to the global sales strategy and planning activities while continually assessing KPIs and spearheading large-scale initiatives to continually innovate and improve performance- Manage existing customer relationships to ensure repeat business- Drive strategy and revenue growth- Lead and collaborate with global teams of Program Managers with a vision to inspire and motivate, delight customers, and exceed business expectations- Act as an escalation point, solving complex technical business challenges through creative thinking and effective cross-functional collaboration efforts- Create deep strategic client partnerships that translate into customer satisfaction and revenue growth- Collaborate with technology partners to craft innovative technology solutions including neural machine translation, AI large language models, as well as content management and translation management solutions- Strategically partner with business users and procurement to drive forward organizational objectives in a complex global environment.
Education
Northeastern University
Master's Degree Human Resources Management
Northeastern University
Bachelor of Business Administration (B.B.A.)
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