Mariela P.

About Mariela P.

Accomplished Manager with 24 years of experience in financial services. Results-focused leader with a demonstrated track record for all facets of Mortgage Processing, Closing, Broker, and Correspondent Lending. Experienced leader adept at identifying emerging trends while leveraging strategic staff training to ensure customer service and support that achieves company goals. Visionary leader in Operations Optimization including process efficiency, analysis and quality control. Experienced in Conventional, Subprime, VA, FHA, and Reverse Mortgages Core Strengths Business Development * Market Trends Team Leadership * Forecasting Process Streamlining * Regulatory Reporting Staff Training/Development * Client Relations

Experience

1. Processing Manager-consumer Direct

   Mr. Cooper

   Jan 2020 — Present · Santa Ana, CA, US

   Currently managing 15 Loan Processors • Managing a current pipeline of 600 loans with an average funding of 430 • Managed a pipeline up to 1500 loans at the peak of the refinance boom • Ranked 4th in 2020 in the entire company • Ranked 3rd in 2021 • Collaborate with sales production staff and other internal and external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing workflow. • Manage team objectives and KPIs throughout production cycles • Provide and coach through qualitative and quantitative feedback for direct reports. • Monitor and develop processing daily cadence as the product continues to improve. • Serve as first line of defense to diffuse customer escalations to management. • Support processing team on thorough secondary analysis of applicant\'s income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan.