Mariel Smith
Field Service Manager at Delta Air Lines
- Role
- Field Service Manager at Delta Air Lines
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Mariel Smith
Once a student- athlete at Alabama State University. I am currently earning my MBA, and enjoying a career with Delta Air Lines as a Field Service Manager supporting our Detroit based flight attendants! My approach in all that I do is servant leadership. In order to truly lead your people, you have to show them that you want to actively make the environment around them a better place. I am excited for what the future holds.
Experience
Field Service Manager
Jun 2021 — Present · Detroit, MI, US
An approachable and visible leader with proven ability to model Delta\'s Rules of the Road and foster trust and respect with their team. This role also requires improving employee performance through the use of performance management tools and available customer service and operational metrics.* Builds positive relationships with leaders and Flight Attendants in order to maintain workforce engagement, commitment, and flexibility.* Responsible for the performance-based management of large teams of Flight Attendants on all KPIs such as safety, reliability customer satisfaction, finances, etc. through actions including recognition, coaching, and verbal and written delivery of necessary corrective action when appropriate.* Promotes health, wellness, safe work environment and safe work practices.* Responsible for ensuring and addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction.* Partners with base support personnel, other divisions, and internal/external partners including IFS employee involvement groups to provide information, input and solutions for continuous improvements for base operational needs and personnel or administrative issues.* Participates in leader flying program; includes on-board customer and employee engagement while supporting Flight Attendant crew.* Proactively responds to time sensitive matters and competing priorities requiring base communication, input/ feedback.* Acts as liaison and support for assigned projects within the base and/or division.
Education
Alabama State University
Master of Business Administration - MBA, Project Management
2022 — 2023
Alabama State University
Bachelor of Science - BS, Marketing
2012 — 2016
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