Marie Harris

About Marie Harris

Strategic and people-first senior leader with over a decade of experience designing and scaling global learning, leadership, and employee experience tools and programs across leading brands like Nike, Zillow, and Apple. Known for connecting business goals to practical, human-centered solutions that increase performance, retention, and engagement. Skilled in remote team leadership, cross-functional collaboration, and navigating ambiguity to deliver measurable results in fast-paced environments. Passionate about creating high-impact programs that help people and organizations thrive.Highlights-Global Enablement Impact: Designed and implemented a global service strategy for 100K+ Nike employees, contributing to a ~1% conversion increase and higher consumer satisfaction-Leadership Development at Scale: Delivered a first-of-its-kind global leadership development program for 50K+ Nike retail leaders across Nike, Jordan, and Converse-Remote L&D Leadership: Led remote learning initiatives at Zillow resulting in increased employee retention, internal promotion rates, and improved team readiness.

Experience

1. Lead Service and Selling Strategy

   Nike

   Apr 2023 — Present · Beaverton, OR, US

   Played a key role in developing, implementing, and overseeing the end to end service & selling strategy across all retail stores, inclusive of strategy, design, build, and implementation. This role involves driving consumer satisfaction, enhancing service & selling, and ensuring a consistent, high-quality consumer experience. Developed and implemented Nike’s global service & selling strategy across thousands of retail stores, leading to a ~1% conversion increase and noticeable lift in consumer satisfaction (CSAT) scores.Created and led a global leadership development program to elevate the skillset of Nike retail store leaders across Nike, Jordan, and Converse brands, empowering them to more effectively drive business results and lead their teams.Built strong partnerships with Nike geo teams (APLA, AMEA, NA, Greater China) to ensure alignment, provide relevant materials, and facilitate smooth, regionally adapted program launches.Managed end-to-end content creation, working closely with video production and creative agencies to develop high-quality training videos and learning assets.Served as the remote facilitator for live global training sessions, enabling consistent delivery of leadership and service programs to retail stores worldwide.Defined and monitored KPIs to measure program success, implemented feedback loops, and refined tools and strategies based on data and frontline insights.Championed innovation and continuous improvement by integrating new technologies and methodologies to enhance service and selling effectiveness.Elevated service and selling to a central business priority within Nike retail through collaborative cross-functional leadership and operational excellence.

Education

• Hofstra University

  Public Relations, Advertising, and Applied Communication

  2005 — 2007