Marie Cross

Director of Customer Success, Cch Tagetik North America @Cch Tagetik

NC, US

Build and oversee the execution of annual plans that build customer relationships and promote retention and loyalty to CCH Tagetik North America.\\\\n Lead the strategic vision in support of customers to ensure they are satisfied with the services they receive and improve any areas of dissatisfaction.\\\\n Collaborate cross-functionally with leaders from Product Management, Marketing, Operations, Sales, to act as the voice of the customer and enhance ongoing product development efforts\\\\n Lead the Customer Services/Support group.\\\\n Design, develop, execute and measure results of CCH Tagetik NA Corporate program that support customer retention, increasing usage of CCH Tagetik solutions, Voice of Customer, consistent customer messaging and product launch requirements.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n