Marie A Mangong
Scrum Master| PSM|SSM|Servant Leader |Financial Advisor| Customer Serv
- Role
- Customer Service Representative at Acentra Health
- Location
- Abilene, US
- LinkedIn followers
- 500 followers
About Marie A Mangong
A passionate, goal-oriented Scrum Master with great analytical, organizational and…
Experience
Customer Service Representative
Mar 2022 — Present · Phoenix, AZ, US
Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence.• Communicate verbally and in writing with external customers to furnish and request review information.• Foster effective working relationships between Acentra Health\'s internal and external customers.• Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process.• Answers the Beneficiary Helpline through the utilization of the hunt group and available light functions. Determines how to best assist caller either by a service offered by Acentra Health or by referring them to an external agency and properly enter referral into CMS system.• All letters sent out in timely manner with correct components included and reviewed for grammatical and spacing errors.• Get and validate notices and all components of medical records.• Provide intakes for all appeals received by Acentra Health.• Proficient in customer service guidelines and standards.• Utilize internal quality control tools to assess individual work and team processes
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