Marie Saint Hubert
HR Recruitment Coordinator (Bilingual French Haitian Creole) Wfm Scheduler @Rosen Hotels & Resorts
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WORK HISTORY
HR Recruitment Coordinator (Bilingual French Haitian Creole) Wfm Scheduler @Rosen Hotels & Resorts
Evaluate and screen applications daily on the hiring manager console to begin the hiring steps• Keeps department manager up to date on the progress of candidates and applications• Conducts phone screen and scheduling of interviews.• Performs candidate background, reference check, and onboarding.• Contacts newly hired candidate and prepares the onboarding session and informs NHO• Participates and assists with weekly new hire orientation process, including completion of prior NHO task• Administers testing for required positions when assigned• Assist the recruitment team with hiring events• Perform customer service functions by answering associate and candidate requests and questions.• Assist visitors and navigate information to other staff members• Stay up to date with relevant recruitment leads and functions.• Maintains departmental standards of ethics, professionalism, teamwork, and confidentiality.• Developing and maintaining efficient employee schedules that meet service requirements and balance workloads.• Analyzing historical data and trends to forecast future demand and determine staffing needs.• Overseeing intra-day operations, monitoring call volumes and staffing levels, and making adjustments as needed.• Utilizing workforce management software for scheduling, reporting, and managing employee data.• Tracking key metrics such as service levels, schedule adherence, and agent productivity.• Collaborating with operations, management, and employees to address scheduling issues and communicate updates.• Recommending and implementing improvements to WFM processes and procedures.• Managing time-off requests and maintaining documentation for scheduling processes and procedures
EDUCATION
Valencia College
Associate's degree, Criminal Justice and Corrections
ABOUT MARIE SAINT HUBERT
Skills/Abilities • Proficient in Microsoft PowerPoint, Microsoft Word, Microsoft Excel• Bi-lingual English, French, and Creole• Strong Communication Skills • Positive Attitude• Problem Solving• Customer Service• Team Motivation
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