Marie Ryan
Service Design and Transition Manager - Manchester Transformation Programme @MAG (Airports Group)
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WORK HISTORY
Service Design and Transition Manager - Manchester Transformation Programme @MAG (Airports Group)
Manchester, GB
I am coming to the end of a secondment to the Manchester Transformation Programme (MAN TP) as Service Transition Manager. The MAN TP Programme is a multi-million pound project delivering expansion to Terminal 2 and the supporting infrastructure and IT services. I am responsible for managing the transition of the new and changed IT services from the 3rd party project team, through the MAG gateways and governance process and into live operation. I have recently completed the handover of the IT systems and services to the BAU support teams, and will now manage the hypercare processes as soon as the terminal is operational for customers. I have managed the compliance of the IT Project Team through the MAG IT Governance processes, including project gateways, IT Security, Change Management and Service Operations. I have worked closely with 3rd parties, procurement and finance teams to agree suitable support contracts for the new technologies and systems implemented by the project. I have co-ordinated the activities of the IT Teams for the ORAT (Operational Readiness, Activation and Transition) trials, ensuring the required IT was available to support the trials and prove the readiness of the facilities for live operation. To enable effective support, I have produced documentation and communications in various forms, including knowledge documents, Service Designs.
ABOUT MARIE RYAN
A highly motivated individual with extensive experience in IT Service Management with responsibility for the transition of new and changed services into business as usual operation. Extensive experience in risk and governance, with a proven record in the identification, management and mitigation of project risks, and the ongoing identification and mitigation in business as usual service. An efficient and effective person, who enjoys being challenged, thrives in a busy and highly pressurised environment and continually performs at a high level, maintaining focus at all times. Possessing good analytical skills coupled with very strong operational experience. Confidently works individually or as part of a team to achieve business objectives and maintain strong rapport with team members, stakeholders, suppliers and regulatory bodies. ITIL4 Foundation ITILV3 Service Strategy ITIL V3 Service Transition ITIL V3 Service Offerings and Agreements
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