Marie McNamara
VP, Head of Client Services @Fidelity Investments
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WORK HISTORY
VP, Head of Client Services @Fidelity Investments
Boston, MA, US
As the VP, Head of Client Services, I lead a dynamic team responsible for enterprise implementations, customer success management, support, and client enablement functions. My primary focus is on fostering exceptional client satisfaction, driving renewals, upsells, and cross-sells, and building strong client advocacy. Through strategic process improvements and close cross-team collaboration, I have successfully scaled customer success operations while maintaining 100% client retention and consistently high client satisfaction scores. My goal is to empower our clients to achieve their objectives and maximize the value of our solutions.
EDUCATION
The University of Western Australia
Honours Psychology, Industrial/Organisational psychology
The University of Western Australia
Bachelor of Arts, Psychology
NYU Stern School of Business
Leadership Training for High Potentials, Leadership
SKILLS
ABOUT MARIE MCNAMARA
Customer Success leader with over 10 years of experience building, scaling and transforming Customer Success teams. I’ve led Customer Success and Experience teams across multiple regions resulting in increased retention, revenue growth and client advocacy. I enjoy developing Customer Success experts and leveraging data to inform business strategy.
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