Marie-Joséphine Tchokogoué
Customer Success Manager @Salesforce
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WORK HISTORY
Customer Success Manager @Salesforce
What I do: Strategic Account Management - Lead success initiatives for Signature-tier accounts ($3M+ ARR), developing comprehensive success paths that include strategic engagements to ensure adoption, technical health and customer expertise : technical and business workshops, audits, and platform optimization programs Governance & Process Excellence - Establish structured cadences with bi-weekly stakeholder meetings and cross-functional collaboration to ensure seamless customer experiences Growth & Expansion - Drive program enrollments, manage high-level engagements and QBRs to support contract renewal, and identify opportunities for expanding platform adoption across customer organizations Technical Customer Advocacy - Bridge the gap between customers and engineering teams, escalating critical incidents and coordinating with Performance Engineering, Support, and Product teams to resolve complex technical challengesKey Strengths:• Support in managing high-volume e-commerce platforms with complex technical requirements• Building strong partnerships between customer teams and internal Salesforce resources• Developing success strategies that balance technical delivery with business outcomes• Coordinating crisis management during critical incidents while maintaining customer confidence
EDUCATION
Université Sorbonne Nouvelle
Bachelor's degree, LEA Affaires et Commerce
University of Lille 1 Sciences and Technology
Second year of Masters, Affaires et Négociation Internationales (LEA Anglais-Espagnol)
Les Entrep'
Certificate
Universidad de Valladolid
First year of Masters, Négociation Commerciale Internationale (LEA anglais-espagnol)
Université Paris-Est Marne-la-Vallée
First year of Masters, Commerce international (LEA anglais-espagnol)
ABOUT MARIE-JOSÉPHINE TCHOKOGOUÉ
With 5 years of experience as a Customer Success Professional in SaaS companies, I am passionate about supporting organizations in implementing high-impact strategies to accelerate their growth. I recently joined Salesforce as a Customer Success Manager for Commerce Cloud, where I partner strategic clients to drive adoption, unlocking business value, and aligning their digital commerce initiatives with the capabilities of the platform. My focus is on building strong partnerships through tailored guidance and proactive engagement to ensure long-term success. Previously, I worked as a Customer Success Manager – Strategic Retail at Bazaarvoice, helping major retailers optimize their content strategies by leveraging customer feedback to improve shopping experiences, strengthen their marketing efforts and guide product development. Before that, I held a Customer Success Manager role at Lengow, where I transitioned from Account Management, managing an international portfolio of clients, leading upsell, retention, and growth initiatives. With strong interpersonal skills and a drive for challenges, I strive to build trusted relationships and deliver measurable impact through a customer-centric, insights-driven, and results-oriented approach.
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