Marie Favre Felix
Head of Channels Customer Experience & Transformation @Orange
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WORK HISTORY
Head of Channels Customer Experience & Transformation @Orange
Define the strategy to reach Orange NPS target regarding channels (point of sales, customer services, digital channels)- Deliver strategic actions to insure proper execution among channels (eg incentives, animation programs.)- Define and deliver customer relationships high value services through agile methodology applied to large cross functional teams (eg CVP test & learn on customers before launching a service)- Also leading the Premium Program targeting High Value customers & ensuring their high level of satisfaction and loyalty Management of 15+ people from various background (strategic and operational marketers, program managers.)
EDUCATION
EDHEC Business School
MAJEURE MARKETING
ABOUT MARIE FAVRE FELIX
VP Head of Channels Customer Experience & Transformation
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