Marie-Elise Lorblancher
Information Technology Support Manager @Newrest
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WORK HISTORY
Information Technology Support Manager @Newrest
Toulouse, FR
Support Team Management :o Lead, coordinate, and schedule the support team composed of 5 product owner and 5 developerso Set priorities and assign tasks to developers o Help team members improve the quality of their support to subsidiaries composed of 50 countries over the world- Support to over 50 countries :o Define the training and workshops necessary for facilitating and sharing knowledge with subsidiarieso Provide support to local Winrest representativeso Advise Country Managers, Operations Managers, and all Head Office departments on the proper use of the ERP- Measuring Support Performance :o Ensure reporting to the IT department- Communication :o Newsletter, video support, e-learning
EDUCATION
Ecole de Savignac
MBA IN HOSPITALITY MANAGEMENT
Ecole Hôtelière de Gascogne
BTS HÔTELLERIE/RESTAURATION, Equivalent to Higher Diploma in Hospitality and Catering
University of West London
BACHELOR OF ARTS (HONS) ‘TOP UP’, IN HOSPITALITY MANAGEMENT
SKILLS
ABOUT MARIE-ELISE LORBLANCHER
Manager IT Support
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