Marie D.
Contact Center Operations
- Role
- Director Residence Experience at Amherst
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Marie D.
Dynamic Customer Service and Operations Management Executive with over 15+ years of extensive experience in leadership, creating KPIs and implementing process improvement strategies, training and development and collaborating with internal/external teams to achieve ambitious operational goals. Excellent communication skills and ability to present forward-thinking solutions in complex situations. Transformational leader experienced in brand development and creating a collaborative environment, with a proven track record for building long-term relationships for increased customer loyalty. Expertise in retaining at-risk accounts through astute resolution of customer concerns.
Experience
Director Residence Experience
Jan 2022 — Present
Education
Strayer University
Master of Business Administration - MBA
University of London
Bachelor of Business Administration - BBA
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