Maricel Perez Lovisolo
Vice President Global Learning Excellence @TELUS Digital
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WORK HISTORY
Vice President Global Learning Excellence @TELUS Digital
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members deliver superior customer experience and IT solutions in over 35 languages from some of the best outsourcing destinations including the U.S, Central America, Philippines and Europe. Our integrated BPO and ITO solutions address the entire customer experience. When it comes to customer management, we help optimize and streamline both your voice and non-voice interactions. For your IT management needs, we assemble the best technical teams globally to efficiently deliver high-value IT engagements. Corporate culture is our competitive advantage, and it shows in our high employee engagement scores (80% according to Aon Hewitt) and low attrition rates (up to 50% below industry average in every geography where we operate). Backed by our Canadian telecom parent, TELUS (market cap $25 billion), we have the financial strength to invest in the latest facilities, operations and technology assets. We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. Almost 70% of our operational team leaders are Six Sigma trained, focused on customer transformation and execution excellence Proud recipient of numerous global awards, including: IAOP Global Outsourcing 100 Chief Learning Elite Organization Achievers 50 Most Engaged Workplaces IT World Awards, Gold
EDUCATION
INSEAD
Young managers Program in Management Skills
U.N.E.D
Master's degree, Sociology & Political Sciences
Universidad Complutense de Madrid
Master in Law
ABOUT MARICEL PEREZ LOVISOLO
Trusted business advisor able to spark ideation and drive decision making at all levels including the C-suite. Demonstrated success delivering learning solutions to meet business needs across-technology, telecommunications, professional services, engineering, media and entertainment industries. Powerful and engaging facilitator, recognized as excellent people manager with a global mindset, proven ability to coach, motivate and accelerate individual, team and organizational capability development. Expertise in: − Learning Design & Development − Diversity and Inclusion − Global Execution − Technology Implementation & Strategy − Change management − Project management
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