Maria Herrera
Talent Services Supervisor @Qvc Group
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WORK HISTORY
Talent Services Supervisor @Qvc Group
Directed a hybrid team of 13 Talent Service Coordinators, boosting performance through strategic mentorship and a structured 4-week training program. Streamlined onboarding, logistics, and live show operations by reducing response times and enhancing the 24/7 guest experience, resulting in seamless show execution and consistently positive guest feedback.• Led cross-functional initiatives to improve communication between production and talent teams, cutting on-air disruptions and reducing last-minute conflicts.• Revamped shift workflows by implementing clear task ownership, including supply ordering, vendor and guest communications, greenroom scheduling, and celebrity visit coordination, resulting in optimized talent logistics and team readiness for live programming.• Supported weekly celebrity visits by partnering with the concierge coordinator to manage appearance schedules, greenroom setups, meeting requests, and offline promotional shoots, ensuring an elevatedexperience and seamless execution across all touchpoints.• Led renovation scheduling and coordination for 12 greenrooms in partnership with facilities over 8 months, overseeing upgrades to lighting, furniture, and flooring while minimizing disruption to live programming.
EDUCATION
University of South Florida
Bachelor's Degree
SKILLS
ABOUT MARIA HERRERA
Creator Partnerships and Client Services leader with 10+ years of experience building the…
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