Maria Sirvas

About Maria Sirvas

Sales and Customer Service Executive Builds Global Business Alliances | Inspires…

Experience

1. Vice President Customer Service, Smb

   Dun & Bradstreet

   Jan 2020 — Present

   Oversaw operations to establish, launch, and manage the BPO center and deliver world-class customer service to global organizations across all industries while capitalizing on opportunities to improve their confidence, satisfaction, and value of the organizational partnership. Steered a seamless transformation of SMB clients to the organization’s BPO/business process outsourced serve model (from an in-house service center) while continuing to deliver valuable solutions to the growing customer base. Oversaw logistics planning and training for the new operations and led activities to cease operations at the in-house center. Led the “Executive Response Team” to respond to executive-level complaints, including those involving consumer privacy and legal issues from c-level executives, social media, the Better Business Bureau and the Attorney General.

Education

• University of Arizona

  Bachelor of Science - BS, Business Administration and Management, General

Skills

• Account Management
• Sales Process
• Customer Service
• Team Management
• Sales Management
• Lead Generation
• Sales
• Solution Selling
• Customer Satisfaction
• B2b
• Customer Support
• Strategy
• Salesforce.com
• Team Leadership
• Cross Functional Team Building
• Customer Experience
• Team Building
• Start-Ups
• Management
• Leadership
• New Business Development
• Training
• Customer Retention
• Call Centers
• Crm