María S.

WORK HISTORY

EDUCATION

ABOUT MARÍA S.

I am María Simón, a passionate translator and interpreter dedicated to communication and customer service. Currently, I am studying Translation and Interpretation at UNIR - The Online University, an innovative and flexible institution allowing me to balance my studies with work.Since April 2021, I\'ve been working as a Customer Service Representative - Roadside Assistance at Mercedes-Benz Customer Assistance Center Maastricht NV, where I provide support and assistance to customers experiencing vehicle issues. My responsibilities include handling calls and emails, resolving issues with friendly and professional service, and maintaining high customer satisfaction. Additionally, I have demonstrated excellent communication skills in resolving product complaints and consumer concerns, employing proven techniques to de-escalate angry customers during phone interactions. My core competencies include active listening, creative thinking, attention to detail, analytical thinking, time management, customer orientation, problem-solving, teamwork, and proactiveness. My goal is to continue learning and growing as a professional while bringing value to the organization and its customers.