Maria Riveiro-Novas
Multilingual Site Support Associate Global Service Center @Veeva Systems
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WORK HISTORY
Multilingual Site Support Associate Global Service Center @Veeva Systems
GB
Delivery of multilingual technical support in English, Spanish, and French across SiteVault, Site Connect, and Veeva ID, meeting SLA targets.Management of the end-to-end user registration process, ensuring database accuracy while advising on best practices to drive product adoption and improve user satisfaction.Monitoring of inbound queries and resolution through Zendesk, supporting data accuracy for fortnightly and monthly reports, and contributing to internal performance reviews.Collaborate with global teams and escalate product feedback based on user trends, resulting in improved workflows and interface updates across key clinical platforms.
EDUCATION
Université de Caen Normandie
Study abroad , Education
University of Aberdeen
Postgraduate Degree, Psychology
The Open University
Postgraduate Certificate in Translation
Cambridge Deaf Association
Level 1 , British Sign Language
Universidad de Santiago de Compostela
Bachelor's Degree - Early Years Education, Educación infantil
ABOUT MARIA RIVEIRO-NOVAS
Multilingual Customer Success and Intercultural Communication Specialist with over 10 years of experience in client relationships, stakeholder engagement, and training across the health, technology, education, and business sectors. Specialises in customer success, retention, and service optimisation, helping businesses enhance customer experience and build long-term partnerships. Successfully implemented customer success strategies that resulted in client satisfaction scores exceeding 98% and improved renewal rates. Experienced in working with multilingual teams and cross-cultural environments, ensuring effective communication, international client engagement, and stakeholder collaboration. Proficient in Salesforce, Front, Streamliner, Zendesk and the Microsoft Suite. Fluent in English, Spanish, Galician, and French, with expertise in intercultural communication to facilitate cross-border collaboration and adapting customer success strategies to diverse markets. Lifelong learner- Postgraduate Degree in Psychology in the Workplace (UK)- Postgraduate Degree in Translation (UK)- Bachelor of Education (Spain and France)- Specialized Intercultural Communication training and other CPD Open to opportunities that leverage multilingual expertise, intercultural insights, and customer success strategies to drive business growth and strengthen global team collaboration. Follow me on social media; I share insights on intercultural communication and other curiosities on Instagram & TikTok (@culturanalareira).
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