Maria Perez

About Maria Perez

Customer-centric professional with extensive experience in SaaS customer service, supply chain, and logistics. Track record of driving client retention and growth by optimizing customer onboarding, engagement, and support strategies. Skilled in translating complex customer requirements into scalable solutions to attain customer satisfaction. Adept at leading and training teams to exceed customer expectations and foster long-term loyalty. Exceptional communicator with proven ability to build and maintain strong client relationships. Recognized for cross-functional liaison and consistently working with diverse teams to refine processes and service delivery. Possess a deep understanding of SaaS platforms, CRM systems, and analytics tools to address potential issues.

Experience

1. Executive Assistant

   Read Usa, Inc

   Jul 2025 — Present · Jacksonville, FL, US

Education

• University of Phoenix

  Business Administration and Management, General

  2007 — 2011

Skills

• Cross-Functional Team Leadership
• Customer Relationship Management (Crm)
• Customer Service
• Software Documentation
• Team Building
• Forecasting
• Inventory Management
• Sharepoint
• Crm
• Order Management
• Process Improvement
• Program Management
• Oracle E-Business Suite
• Cloud Computing
• Sap
• Sales Operations
• Management
• Supply Chain Management
• Salesforce.com
• Sap Products
• Project Management
• Business Process Improvement
• Channel Partners
• Project Planning
• Customer Support
• Vendor Management
• Oracle
• Partner Management
• Supply Chain