Maria Oliveira

Workers and Tenants\' Rights Lead Specialist @Concordia Student Union

Montreal, QC, CA

Deliver presentations on tenants and workers’ rights to 100+ people>> Supervise 6 employees and operations, tracking office stats to determine order of the day strategically, assigning tasks, scheduling appointments and providing support to staff>> Offer personalized support to clients, providing legal information and helping them understand their rights and responsibilities as tenants and employees>> Assist clients opening demands at the Tribunal Administratif du Logement (TAL) and the Commission des normes, de l’équité, de la santé et de la sécurité au travail (CNESST), walking them through the paperwork and helping them prepare statements and organize evidenceAccomplishments:>> Implemented internal system of data collection that helped the office apply for external funding>> Developed strategies to improve the service provided, ie. created an intake form and standardized communication with clients