Marianne Bevand
B2b Channel Partner Portal Operations Manager - Global @羅技
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WORK HISTORY
B2b Channel Partner Portal Operations Manager - Global @羅技
GB
PORTAL ROLLOUT & DEVELOPMENT· ADVISE & SUPPORT:· Work with the Leadership team to ensure that the partner portal design and processes serve the partner program\'s strategic intent, requirements and KPIs· Align with the Partner Portal Leadership team on prioritisation and timeline· LEAD & EXECUTE:· Lead the portal development testing sessions of new features and liaise with the different project owners to ensure that key milestones and deadlines are met· Create business requirement documents· Advise on best practices to ensure that partners benefit from the best partner experience on the portal· Deliver PRM/Portal expertise to make impactful improvements by bringing efficiency and automation· Manage the partner portal rollout in new countries· SUPPORT THE PARTNER PORTAL COMMUNICATIONS & RESOURCES· Support the setup of new partner portal comms and collaterals,2. PORTAL INTERNAL SUPPORT· Be a point of escalation for internal queries· Work with the IT team and the partner portal developers to identify enhancements and automation· Proceed with series of testing to share feedback / validate resolution/change request implementation3. PORTAL DATA & KPIs· Define metrics for the Partner Portal· Monitor Partner Portal Data Accuracy4. CHANNEL PARTNER PORTAL ENABLEMENT (INTERNAL)· Create self-serve internal training modules on Logi Uni (LMS platform) to maximise automation and facilitate enablement· Own the Partner Portal Operational Guide to ensure that all portal related processes are recorded and are up-to-date5. TEAM MANAGEMENT & DEVELOPMENT· Manage the Channel Ops team to deliver the day-to-day partner portal operations, as well as future partner portal modules to create· Set up processes and structure to ensure quality-work consistency within the team and facilitate coverage/handover· Develop the Channel Ops team quarterly objectives and review to make sure that there is progress and keep alignment with the Partner Portal leadership team
EDUCATION
Université Paris Nanterre
Master's Degree, Theater and Performing Arts History
Université Paris Nanterre
Master's Degree, Arts Management
SKILLS
ABOUT MARIANNE BEVAND
Leading Impactful Changes to better serve the Business Strategy
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