Marianne Beer
Senior Customer Success Manager @Aleph Alpha
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WORK HISTORY
Senior Customer Success Manager @Aleph Alpha
DE
Support & focus on client on their AI-GenAI strategy. On boarding processes, enhancing deployment efficiency for Aleph Alpha GenAI sovereign stackEnable on tailored AI Solutions for Industry and Enterprise customers to innovate, automate relevance and adopt AI, GenAI and Argentic AI use cases but still own data soveregnityHelp companies to optimize AI Pharia AI platform to deploy AI & GENAI at scale along business valuProduct Enhancement,agile and scale up for market-aligned AI PoV & use case support
EDUCATION
Gymnasium
Fachabitur
College for Sales & Business EBS, Mainz
Master of Business Administration - MBA
Heidelberg, Germany
Certified Project Manager GPM, Project Management
University Alliance Francais; France
Business Language
SKILLS
ABOUT MARIANNE BEER
Leveraging AI-driven insights and human-centric strategies to build and nurture enduring customer relationships, ensuring long-term loyalty and mutual growth.Value Creation & Business ImpactAmplify customer value through data-informed, outcome-focused partnerships, aligning technology and business goals for measurable success.Customer-Centric InnovationContinuously redefine the customer journey using AI and automation to streamline experiences, boost efficiency, and elevate satisfaction at every touchpoint.Champion the voice of the customer, translating feedback into actionable intelligence and personalized solutions.Outcomes Over TransactionsDeliver transformative results, not just products—fostering trust and driving sustainable business outcomes.Expertise & CredentialsMultilingual & Multicultural: Fluent in French, Italian, Dutch, and English, with a BA degree.Certified Customer Success Manager | Certified Project Manager (PMP)20+ Years in Tech & Business Transformation: Deep expertise in IT, Salesforce, Gainsight, and SAP-integrated solutions.Global Account Leadership: Proven track record in the US, EMEA, and DACH regions, specializing in Total Customer Experience and strategic account management.
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