Mariana Hamilton-Atkins

Salesforce Administrator @Ava Community Energy

The primary focus of this unique hybrid role is Salesforce configuration, with secondary responsibilities in customization and architectural design. This roles also includes assisting with the implementation of Salesforce functionality, bug fixes, maintenance, documentation, training, and program support for our Marketing and Programs teams. Essential Duties and Responsibilities Fulfill all general salesforce administrator functions, such as managing users, sandboxes, change sets, upgrades, configurations, apps, security, and documentation; Collaborate with our key user base to understand evolving business requirements, desired features and functions, and reporting and dashboarding needs; Develop, maintain, and update Salesforce reports and dashboards as necessary; Collaborate with our data engineer team to source required data from our BigQuery database for inclusion into Salesforce as necessary; Collaborate with the general data team to share knowledge, context, and solution ideas; Remain current on new Salesforce features and functionality; Provide recommendations for process improvements, build new functionalities, and roll out new features; Document (and keep current) system/program configurations and processes as business needs evolve or features are added; Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed; Maintain high security standards for all data; Provide operational and/or technical demos and training to various stakeholders; Provide occasional development support, working hands on with Apex & VF; Provide general analytics support when bandwidth allows;