Mariana G.
VP Operations @Flink
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WORK HISTORY
VP Operations @Flink
Berlin, DE
As first leadership hire in Rider Operations, was responsible to set-up all relevant process & technology to support the company through its early years of hyper growth, overseeing domains suchas Last-Mile Operations, Workforce Hiring, Planning and Support, helping the company to scale froma few hundred blue-collar employees to >30% reduction in one of the largest cost P&L line item (Workforce Cost per Order) through both productivity and cost-per-hour optimization.Lead Automations Team focused on streamlining and automating process across operationaldepartments. On the HR solutions side, automated core workflows, from recruitment and onboardingto Payroll and employee support.After the second year, expanded my responsibilities to include Store Operations, and following thethird year, incorporated Customer Service. Currently leading the entire Central Operations team,building the processes, tools (alongside P&E) and the analytical infrastructure to drive operationalefficiency at the highest level of service.
EDUCATION
FGV - Fundação Getulio Vargas
B.B.A., Business Administration
The University of Texas at Austin
McCombs Business School
SKILLS
ABOUT MARIANA G.
I love working where operations, product, and data come together to drive operational excellence and create great customer experiences. I specialize in scaling operations with a strong focus on execution and customer obsession.I get energy from building, whether it’s a new process, training guidelines, or a tech solution. My approach combines curiosity, a constant drive to improve how things work and a focus on building strong teams that operate at very high quality standards.
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