Mariana Bendana
Account Services Specialist @Westgate Resorts
Signup · Get unlimited contacts
WORK HISTORY
Account Services Specialist @Westgate Resorts
Orlando, FL, US
Investigate account discrepancies, analyze payment histories, and provide resolutions to disputes. Collaborate with departments to verify account information and assist customers in resolving billing or contract-related issues.
EDUCATION
UEL - Universidade Estadual de Londrina
Bachelor of Business, Bilingual Executive Secretary
ETEC - Escola Técnica Estadual de São Paulo
Computer Science Certificate
Valencia College
Customer Service Management, Business
College of Marin
Business/Corporate Communications
ABOUT MARIANA BENDANA
As a Quality & Compliance Analyst at Westgate Resorts, I leverage my multilingual communication skills and customer service expertise to ensure adherence to quality, compliance, and regulatory standards across multiple departments. I have over 7.5 years of experience in this role, conducting call monitoring in English, Spanish, and Portuguese, investigating high-level customer complaints, and assisting corporate attorneys with subpoenaed member information.I am also skilled in developing and refining detailed Standard Operating Procedures (SOPs) for client services, as well as managing inbound and outbound calls to recover outstanding balances and negotiate payment arrangements. Previously, I worked as a Client Services Representative at Victoria\'s Secret, where I achieved recognition as one of the top-performing sales associates, demonstrating strong communication, problem-solving, and negotiation skills while promoting the Victoria’s Secret Credit Card program. I hold a Bachelor of Business from UEL - Universidade Estadual de Londrina and a Customer Service Management degree from Valencia College.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.