Mariana Estrada

About Mariana Estrada

I\'m a motivated, dynamic professional with a proven track record of identifying opportunities for improvement, and proposing and implementing creative solutions to challenges. My mission is to enhance the value of my organization in a strategic leadership position while operating in accordance with, and always redefining, industry best practice.

Experience

1. Chief Strategy Officer

   RPM Living

   Oct 2021 — Present

   Lead the development and implementation of long-term and annual strategic plans and initiatives that align the company\'s mission, vision, and values and organizational goals.* Oversee the PMO, ensuring projects are delivered on time, within scope, and budget.* Direct the development of centralization programming across the organization to enhance efficiency and effectiveness in operational process.* Lead the development of customer experience strategy that aligns the goals of centralization with enhanced customer satisfaction and builds the brand.* Oversee the implementation and development of customer and associate facing knowledge management systems and processes that enable knowledge sharing and improve the support experience.

Education

• Macalester College

  Bachelor's degree, Religion/Religious Studies

  1999 — 2003

• The University of Texas at Austin

  Master of Arts (M.A.), Asian Studies/Civilization

  2005 — 2008

Skills

• Property Management
• Policy Analysis
• Real Estate
• Marketing
• Strategic Planning
• Negotiation
• Technical Support
• Vendor Management
• Leadership Development
• Microsoft Office
• Sales
• Business Development
• Software Implementation
• Customer Service
• Operations Management
• Management
• Training
• Training and Staff Development
• Project Management
• Yardi Voyager
• Leadership