Mariana Chagas

About Mariana Chagas

As an Operations and Customer Service Manager with a global perspective, I bring a unique blend of skills honed through years of experience in diverse cultural settings. Originally from Brazil and now thriving in the dynamic landscape of the United States, I offer a deep understanding of international business dynamics, coupled with a passion for fostering seamless operations and delivering exceptional customer experiences.My journey in international business began with a degree in International Business, where I cultivated a strong foundation in cross-cultural communication, strategic planning, and supply chain management. This academic background laid the groundwork for my career, which has been characterized by a relentless pursuit of excellence in operational efficiency and customer satisfaction.One of my greatest strengths lies in my fervor for learning languages, which has allowed me to connect with people from various backgrounds on a deeper level. Fluent in English, Portuguese, Spanish, and French, I leverage my linguistic abilities to bridge cultural gaps and facilitate effective communication across diverse teams and customer bases. With a proven track record of driving results and fostering collaborative environments, I am committed to driving operational excellence and elevating customer service standards wherever I go. Let\'s connect and explore opportunities to drive mutual success in the realm of operations and customer service.

Experience

1. Senior Manager Customer Service Americas

   Resmed

   Oct 2025 — Present

Education

• FIAP

  Customer Experience, CX

  2019 — 2019

• Athénée Royal Vauban

  Ensino Médio Completo

• Fatec Indaiatuba

  Comércio Exterior, Finance, General

  2015 — 2018

• Harvard Online

  Organizational Leadership