Mariana Caballero

Experience

1. Director of Customer Success - East

   PowerSchool

   Jan 2024 — Present · US

   As Director of Customer Success, I lead enterprise customer success outcomes for East-region accounts, with accountability for retention, renewals, and long-term customer value across a complex portfolio.I set and execute regional success strategy, ensuring enterprise customers achieve measurable outcomes while proactively managing risk, escalations, and renewal health. I partner closely with Sales, Product, Support, and Executive Leadership to align customer objectives with business priorities and create a consistent, scalable success motion across the lifecycle.I lead and develop high-performing CSM teams, driving operational rigor through clear success plans, executive engagement models, and data-informed decision-making. My work focuses on strengthening renewal predictability, improving customer health visibility, and turning customer insights into actionable improvements across the organization.Core focus areas:Enterprise retention and renewal performanceExecutive-level customer engagement and escalation leadershipCSM team development, coaching, and performance managementProactive risk identification and mitigation across large accountsCross-functional alignment to improve customer outcomes at scaleI’m passionate about building customer success organizations that are outcomes-driven, operationally disciplined, and deeply aligned to revenue impact.

Education

• Cornell University

  B.S., Biological and Environmental Engineering

  2009 — 2013

Skills

• Project Management
• Data Management
• Customer Service
• Data Analysis
• Management
• Teamwork
• Microsoft Powerpoint
• Time Management
• Community Outreach
• Tutoring
• Leadership
• Microsoft Word
• Event Planning
• Research
• Tableau
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Analysis
• Spanish
• Public Speaking