Mariana Arrioja
- Role
- Director of Product Design at Flock
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Mariana Arrioja
Product Design Executive with 15+ years building and scaling B2B SaaS and AI platforms…
Experience
Director of Product Design
Dec 2022 — Present
A public safety company ($7.5B) that develops AI-powered hardware and software platforms for businesses and law enforcement- Strategic Growth: Drove product strategy contributing to 525% user expansion (56k to 350k MAU). Directed the 0-to-1 mobile app launch, scaling to 35k DAU with a 4.9-star rating- Enterprise Platform: Owned the end-to-end redesign of FlockOS and 8 product verticals (Investigate, Alerts, VMS), achieving 95% adoption for the new experiences- Operational Efficiency: Architected a support model with 78% AI containment rate, reducing ticket volume by 60% and saving $1.4M annually- Real-World Impact: Designed the Real-Time Crime Center OS that now solves 2,800 crimes daily, accounting for 10% of all reported US crime- AI & Innovation: Architected \"Night Shift,\" the industry\'s first LLM-based investigation agent, shipped 0-to-1 in 3 months- Org & Systems: Scaled the team from 2 to 10+ designers with 100% retention over 3 years. Built a design system that accelerated engineering velocity by 95%.
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