Mariana Quinomant-Abourizk
Localization Specialist | Project Coordinator | Let\'s Connect!
- Role
- Consumer Care Representative - French at Align Technology
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Mariana Quinomant-Abourizk
I am a professional communicator and connector. With proven success in consumer…
Experience
Consumer Care Representative - French
Jun 2022 — Present
Educated and connected 70 English and French-speaking potential patients to Invisalign providers in the US and Canada each day.•Generated in revenue for Align Tech by converting 5% of consumers engaged with via phone to Invisalign patients.•Enhanced sales of Invisalign Professional Whitening to $1 million in 2022 through building rapport with key stakeholders in US dental offices. Used Salesforce in to maintain continuity of communications and Excel spreadsheets to track results of said communications with dental office stakeholders between Q3 and Q4 Invisalign Professional Whitening pilots.•Provided French interpreting services for Invisalign Consumer Care calls to Quebec, amounting to 60 hours of resolving patients\' difficulties and escalating cases as needed. •Reviewed the consumer marketing team’s French Canadian website updates for linguistic accuracy, and translated all consumer-oriented phone scripting into Canadian French.
Education
The University of North Carolina at Chapel Hill
Bachelor’s Degree, French Language and Literature; Communication
2013
Université de Montpellier Paul-Valéry
Study Abroad, Spring 2015, Film/Cinema/Video Studies
2015 — 2015
Skills
- Microsoft Powerpoint
- Bat Catching
- Teaching English as a Second Language
- Customer Service
- Teamwork
- Archival Research
- Adobe Photoshop
- French
- Film Production
- Management
- Leadership
- Video Production
- Microsoft Word
- Foreign Languages
- Language Teaching
- Communication
- Adobe Premiere Pro
- Lesson Planning
- Cinematography
- Arabic
- Creative Writing
- Adobe Illustrator
- Organization Skills
- Nikon Dslr
- Video Editing
- English
- Screenwriting
- Curriculum Development
- Event Planning
- Canon Dslr
- Audio Editing
- Research
- Microsoft Office
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