Marian M.
Vice President, Content Strategy & Development @Mastercard
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WORK HISTORY
Vice President, Content Strategy & Development @Mastercard
EDUCATION
Centro Linguistico Italiano Dante Alighieri
Certificate Grade A, Italian Language and Literature
University of Cambridge
Cerificate Grade A, English Language and Literature, General
University of Patras
Bachelor of Science, Electrical Engineering and Information Technology
ABOUT MARIAN M.
Senior content and knowledge management leader with 20+ years of experience shaping global content strategy, technical documentation, and enterprise knowledge ecosystems across complex SaaS and enterprise environments.I have a strong track record of building and scaling high-performing, distributed teams and aligning content and knowledge initiatives to business growth, product innovation, risk reduction, and customer success. My focus is on modernising content operations and KM functions—turning fragmented information into trusted, reusable, insight-driven knowledge assets that accelerate decision-making and execution.A Certified Knowledge Manager and recognised DITA expert, I am known for championing structured authoring, intelligent content automation, and omnichannel delivery at scale. I bring deep expertise in navigating complex product ecosystems and fostering close, cross-functional partnerships with Engineering, Product, UX, Support, Legal, and Operations to deliver seamless, user-centred experiences.Currently serving as Vice President of Content Strategy & Development and Knowledge Management, I lead global teams responsible for creating, governing, and operationalising both technical and business knowledge. My work sits at the intersection of knowledge strategy, content operations, platform enablement, AI-driven discovery, and organisational change, with a consistent emphasis on measurable business impact.Core areas of expertise include- Enterprise content and knowledge management strategy aligned to business outcomes- Leadership of global technical authoring and documentation functions- Transformation of siloed content into scalable, governed knowledge ecosystems- Implementation and optimisation of KM platforms, search, and AI-enabled discovery- Governance, taxonomy, metadata, and quality frameworks- Executive partnership across Engineering, Product, Legal, Support, and Operations- Translating complex technical and knowledge challenges into clear value: reduced risk, faster delivery, improved reuse, and better decision-making
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