Maria McFarlane

Customer Success Manager @Csquare

Miami, FL, US

Strategic and supportive customer partner focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.• Trusted adviser relationship that works to ensure customer’s overall satisfaction with our services• Retain and grow business by anticipating customer needs and providing a high level of customer services• Liaison between product management and the customer with a focus on communicating the Cyxtera roadmap• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations• Prioritize and drive resolution on escalated customer issues• Leverage customer relationships as needed for prospect references

Nova Southeastern University

MBA

Florida International University - College of Business

BBA