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Mariam Omran

Service Improvement Programme Manager @Wellington City Council

Wellington, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Service Improvement Programme Manager @Wellington City Council

Wellington, NZ

I lead a strategic, multi-year service transformation programme across Wellington City Council’s Customer and Community Group, driving performance uplift and improved service experiences across the city.I manage a high-performing team of 10 service design and improvement specialists, setting direction, building capability, and embedding a culture of accountability and continuous improvement.Partnering closely with senior leaders, I align strategy, operations and digital innovation to deliver measurable impact, strengthening end-to-end service delivery and enabling better outcomes for Wellington’s communities.

EDUCATION

2004 — 2008

Modern Academy Maadi

Bachelor of Science (BSc), Accouting

2008 — 2009

Information Technology Institute (ITI)

Diploma, Computer Software Engineering

2008 — 2009

University of Nottingham

MSc, Information Technology

SKILLS

TroubleshootingSapDatabasesIT SolutionsHtmlManagementSqlSolution ArchitectureSoft SkillsTeam LeadershipErpTestingJavascriptNetworkingServersMysqlProject ManagementInformation TechnologyJavaSecurityMicrosoft OfficeProject PlanningTelecommunicationsAnalysisUnixWindows ServerBusiness IntelligenceMicrosoft Sql ServerTeamworkOracleRequirements AnalysisTeam ManagementBusiness Analyst ITOperating SystemsIntegrationTechnical SupportBusiness AnalysisSystems AnalysisSociability

ABOUT MARIAM OMRAN

As a Certified SAFe® 5 Product Owner/Product Manager with over 15 years of IT experience in Telecommunication and Pharmaceutical industries, I hold an IT Diploma from The Information Technology Institute (ITI) and an M.Sc. from the University of Nottingham, U.K. Specializing in Tender Management, Retail systems, Mobile Applications, Social Media Apps, and Online Websites, I excel in managing, assessing, and delivering projects, leading teams to execute planned strategies. Eager to pursue a dynamic career that maximizes my academic background and enhances my knowledge with practical experience in a challenging, fast-paced environment.

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Mariam Omran — Service Improvement Programme Manager at Wellington City Council in Wellington, NZ | Unifers