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Mariam Omran
Service Improvement Programme Manager @Wellington City Council
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WORK HISTORY
Service Improvement Programme Manager @Wellington City Council
Wellington, NZ
I lead a strategic, multi-year service transformation programme across Wellington City Council’s Customer and Community Group, driving performance uplift and improved service experiences across the city.I manage a high-performing team of 10 service design and improvement specialists, setting direction, building capability, and embedding a culture of accountability and continuous improvement.Partnering closely with senior leaders, I align strategy, operations and digital innovation to deliver measurable impact, strengthening end-to-end service delivery and enabling better outcomes for Wellington’s communities.
EDUCATION
Modern Academy Maadi
Bachelor of Science (BSc), Accouting
Information Technology Institute (ITI)
Diploma, Computer Software Engineering
University of Nottingham
MSc, Information Technology
SKILLS
ABOUT MARIAM OMRAN
As a Certified SAFe® 5 Product Owner/Product Manager with over 15 years of IT experience in Telecommunication and Pharmaceutical industries, I hold an IT Diploma from The Information Technology Institute (ITI) and an M.Sc. from the University of Nottingham, U.K. Specializing in Tender Management, Retail systems, Mobile Applications, Social Media Apps, and Online Websites, I excel in managing, assessing, and delivering projects, leading teams to execute planned strategies. Eager to pursue a dynamic career that maximizes my academic background and enhances my knowledge with practical experience in a challenging, fast-paced environment.
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