Maria C Martinez
Director, IT Support Services - Americas at Amadeus North America
- Role
- Director, Online Travel Agency IT Customer Services at Amadeus
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Maria C Martinez
CAREER SUMMARYA dedicated, results focused Management Professional with special expertise in Service/Program Management, Customer Support/Care and Operations serving the global marketplace. An excellent communicator with outstanding leadership, organization and decision-making skills; known for building and developing high performing teams. Results oriented with proven effectiveness in forging links between personnel from different companies to successfully manage a service organization offering diverse programs. Proven project expertise and ability to build relationships built on integrity and trust with internal and external customers.Specialties: Service management/delivery, change management, program management/business processes, customer relations, customer satisfaction, customer support,
Experience
Director, Online Travel Agency IT Customer Services
Nov 2010 — Present
Education
Florida International University
BS, Business Administration
1981 — 1984
Skills
- Business Process Improvement
- Team Management
- Crm
- Enterprise Software
- Customer Service
- Sap
- Outsourcing
- Account Management
- Change Management
- Product Management
- Customer Support
- Business Process
- Management
- Call Centers
- Business Development
- Team Leadership
- Customer Satisfaction
- Service Delivery
- Business Analysis
- Vendor Management
- Program Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.