Maria Magali Noriega
Senior Bilingual Customer Solutions Specialist @Mechanics Bank
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WORK HISTORY
Senior Bilingual Customer Solutions Specialist @Mechanics Bank
Educate customers about their financial options.• De-escalation of upset clients and address their concerns to ensure customer satisfaction.• Analyze client’s financial situation, empathize, and recommend proper solutions.• Collect payments or negotiate payment plans.• Negotiation of settlements, repayment plans, extensions, surrenders.• Skip tracing.
EDUCATION
University of Lima
Science of Communications
ABOUT MARIA MAGALI NORIEGA
I am a dedicated and results-oriented professional with a strong background in client retention, sales, and collections. I have always been passionate about providing exceptional customer service and finding solutions to meet clients\' needs. With my bilingual proficiency in English and Spanish, I\'ve been able to effectively communicate with a diverse range of clients and understand their unique situations.
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