Maria MacAluso

SaaS Enterprise Customer Success Manager

Role
Customer Success Manager at Rimsys
Location
Pittsburgh, PA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Maria MacAluso

Customer Success professional with 10 years of experience in driving customer satisfaction, retention, and growth. Proven ability to build strong relationships, identify customer needs, and develop solutions that exceed expectations. Expertise in onboarding, project management, and customer success tools. Passionate about helping customers achieve their goals and maximizing the value they get from the product.

Experience

  1. Customer Success Manager

    Rimsys

    Aug 2025 — Present · Pittsburgh, PA, US

    Supporting existing enterprise medical device manufacturer customers for Rimsys regulatory management SaaS platform- Evaluating user metrics and consulting with customers on user adoption strategies- Hosting quarterly business reviews to assist customers in evaluating business goals and aligning with their strategy- Working to sustain and improve client retention, renewals and growth

Education

  • PennWest California

    Bachelor's degree

    2009

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Maria MacAluso — Customer Success Manager at Rimsys in Pittsburgh, PA, US | Unifers