Mariam Khan

Senior Business Analyst @Pegasus Knowledge Solutions, Inc.

Chicago, IL, US

Customer Onboarding Platform Revamp (SaaS Client):Led the end-to-end requirements lifecycle for a new customer onboarding portal used by over users. Conducted stakeholder workshops to elicit business needs, translated findings into BRDs and use cases, and collaborated with UX designers to deliver intuitive screen mockups. Delivered a 25% reduction in onboarding time and improved first-time user satisfaction scores.Business Process Automation for Insurance Client:Mapped legacy manual processes and recommended automation tools to eliminate bottlenecks in claims validation. Partnered with developers to design automated workflows and rule-based triggers using Azure DevOps. Reduced manual effort by 40% and improved SLA compliance by 18%.Data Warehousing Modernization (Healthcare Analytics):Defined business and data requirements for an enterprise data warehousing initiative to unify siloed data across departments. Worked with data engineers to create data dictionaries and business rule documents. Ensured alignment between business needs and ETL processes, contributing to faster, more accurate reporting.Enterprise UI Redesign Project:Collaborated with solution architects and UI/UX teams to redesign dashboards and reporting modules for a logistics client. Created annotated UI wireframes and coordinated UAT testing with geographically dispersed users. Improved usability scores and reduced support tickets by 30%.Agile Program for Banking Workflow Tools:Served as Scrum proxy and business analyst for multiple Agile teams modernizing internal loan approval workflows. Authored epics, user stories, and acceptance criteria in JIRA; facilitated backlog grooming and sprint reviews. Achieved 3-month early delivery of MVP and earned recognition from senior stakeholders.

Ryerson University

Bachelor of Commerce (B.Com.), Information Technology Management

Humber College

Computer Programming