Mariam T.

About Mariam T.

My career has been defined by building from the ground up — teams that lead, systems that scale, and trust that lasts.I don’t wait for direction — I build it. Whether it’s a broken process, an underperforming team, or a blank slate with high expectations, I step in, assess fast, and execute with precision. Over the past 7+ years, I’ve launched departments, scaled customer success operations, restructured post-sale journeys, and led teams that consistently outperformed every benchmark they were given.My work is rooted in ownership. I don’t do things halfway. I launch with intention, lead with empathy, and stay obsessed with outcomes — whether it’s raising retention to 80%+, turning a 3.2 CSAT into a 4.8, or building systems that outlast turnover. I’ve trained others to lead, rebuilt CRMs from the inside out, and introduced programs that turned churn-risk customers into loyal advocates.I’m passionate about progress — the kind you can measure, and the kind you feel. I believe real success means solving the hard problems, earning trust at every touchpoint, and raising the bar for what a team or customer experience can be.If you’re building something that needs structure, urgency, and someone who leads from the front — I’m ready.

Experience

1. Operations Manager

   Bond Select Dating Matchmaking Network

   Aug 2025 — Present · New York, NY, US

Education

• Fordham University

  Bachelor of Arts - BA

  2019 — 2023