Mariam Khatoon

Service Delivery Coordinator @Venkatesh It Solutions Private Limited

Kolkata, IN

Customer Service Management,SLA Management,Incident Management,Change Management,Ticket raising,Root Cause Analysis (RCA)Escalation Management,Project Coordination,Process Improvement,Quality Assurance,Workflow Optimization,Resource Allocation,Client Relationship,Vendor Coordination,Customer Retention Strategies,Service Reporting,Team Collaboration,Problem Solving,Time Management,

University of Calcutta

Bachelor of Arts - BA

Moulali Youth Computer Training Centre

Certificate course in Computer

Rabindra Bharati University, Kolkata

Master's degree

Albany Hall Public School

ISC

Harrow Hall

ICSE