Mariam Babachanjan
Customer Success Specialist @Vecos
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WORK HISTORY
Customer Success Specialist @Vecos
Serve as the first point of contact for international customers, ensuring daily support for locker management systems- Troubleshoot and resolve hardware and software issues, providing expert and proactive technical support- Create tailored offers and service proposals based on customer needs and project scope- Coordinate and manage customer-facing projects from initiation to delivery, ensuring alignment with timelines and expectations- Guide customers in optimizing system setups and restructuring locker configurations for improved efficiency- Draft and maintain Service Level Agreements (SLAs) to define and uphold service expectations- Lead regular customer evaluation sessions to monitor satisfaction and drive continuous improvement- Conduct training sessions on Releezme software for both users and administrators
EDUCATION
FOM Hochschule für Oekonomie & Management
Master of Science - MS
Berufskolleg Bachstraße
A-Level
iba - Internationale Berufsakademie
Bachelor of Arts - BA
ABOUT MARIAM BABACHANJAN
Customer Success Specialist | Consultant | Empowering Growth & Transformation with Psychological Insight |
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