Maria L. Pena

WORK HISTORY

SKILLS

ABOUT MARIA L. PENA

With my extensive experience in project management and operations, I am a highly skilled leader, adept at building and managing high-performing teams. In my current role as the Group Manager of Web Operations at Intuit Inc, I oversee a team of talented front-end web developers and project managers who excel at creating web experiences and in-product marketing campaigns that drive business growth. My leadership style is centered on empowering individuals to thrive, fostering trust, and ensuring exceptional results are delivered on time and within budget.In addition to my leadership responsibilities, I also have valuable experience managing vendors and augmenting critical roles with contractors. I strategically outsource work to maintain an efficient balance between quality and finances. This approach has proven successful in meeting project objectives while optimizing resource allocation.Group Manager, Web Operations, Intuit Inc.(Present) Leading a team of web front-end developers and marketing operations managers responsible for implementing and launching web experiences on US QuickBooks.com, and in-product marketing campaigns.Sr. Marketing Manager, Operations Team Lead,(20••••21)Lead a team of marketing operations managers and database programmers focused on customer data in support of critical service alerts, marketing campaigns, and market research initiatives.Marketing Operations Manager, Intuit Inc.(20••••15)Responsible for project managing tactical and execution details of web and email marketing campaigns.Proactive planning, scheduling, and communication with cross-functional teams to ensure timely delivery of all assets. Establish process and procedures to solve gaps and new initiatives and manage marketing budgets and contractor expenses. Executive Assistant to VP & Director of IT, Intuit Inc.(19••••02)As a top-notch executive assistant, I managed the daily schedules of leaders with finesse. Responsible for booking travel and ensuring VIP experiences. Process expense reports and monitor expenses, taking detailed notes and distributing them as needed. Follow up on action items quickly, order catering, and plan events with minimal direction. In addition, writing professional documentation and cultivating relationships of trust with executives\' customers, teams, and contacts.Customer Service Representative, Intuit Inc.(19••••95)Answers customer phone calls and written inquiries.