Maria Karakousi Atpi
Assistant General Manager @Moda
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WORK HISTORY
Assistant General Manager @Moda
Contribute to the smooth and efficient operation whilst providing excellent standards of customer service, care and resident engagement- Conduct regular walk rounds of all internal spaces to highlight any areas that require attention to ensure the environment is clean, upholding safety and presentation standards- Ensure customer feedback is used to constantly improve the services offered- Inspect apartments before every resident moves in to ensure high standards are being delivered. Support resident move-ins and check-outs managing inspections and reports. Carry out inventories and mid-tenancy inspections using dedicated software systems, checking for faults or damage and arranging repairs via the maintenance team- Assist in ensuring there is always a satisfactory level of cleaning materials as well as replenishing supplies in the amenity and welfare areas. Work with the senior onsite team to procure supplies for site- Day-to-Day management of the onsite housekeeping team and Resident Ambassadors. Ensure all team members are trained on the use of materials including COSHH and that PPE is available and used correctly. Drawing up a shift rota for staff- Assist in the review and updating of cleaning and environmental policies and procedures to ensure they are efficient, meet company standards and are compliant with statutory legislation- Ensure that a consistency of high standard cleaning service is delivered in accordance with the work schedule- Assist in the administration of all environmental services (pest control, waste management, landscaping, consumables, hygiene and services to the retailers)- Ensure that all appliances and furniture are well maintained and report any faults to make sure repairs are carried out before any adverse effect on the operation- Report any accidents/incidents, identify training needs and assist in emergency situations including suspect packages and fire incidents- Assist in setting up amenity areas for events.
EDUCATION
Technological Educational Institute of Patras
Bachelor of Engineering (B.Eng.) in Infrastructure Projects, Mechanical Engineering Related Technologies/Technicians
SKILLS
ABOUT MARIA KARAKOUSI ATPI
A front-line, proactive, diligent and high-performing Property Professional with a strong work ethic, a dedication to high-standards, tailored customer-focused service and a willingness to go above and beyond and undertake added responsibility in order to deliver exceptional results. During the last few years, I have grown a genuine interest in the BTR sector with an ability to adapt and support across all aspects of general Estate Property Management regardless of challenges, including but not limited to statutory compliance, supervision of works for external and in-house contractors, team leadership, lease advisory, oversight of leasing strategies and business plans, management of income and expenditure etcI started as an Administrator and having worked my way up from the ground during the last 8 years, I have gained a wealth of experience to put into practice. I am a high performer and do not hesitate to roll up my sleeves when the situation demands it, lead by example and deliver results. I have strong work ethic, solid organizational skills, advanced team spirit and a passion and determination to meet the customers’ needs and required standards. My aspiration and drive is to have a positive impact and make a difference through my job and I am not afraid of stepping up, stepping in and taking ownership. I am not deterred by obstructions and never hesitate to support partners and clients where necessary, maintaining consistency throughout any circumstance and walking the extra mile. I am always eager to learn new things and open to continuous training and development so as to constantly stay as updated, productive and efficient as possible.
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