María Isabel Gouverneur

About María Isabel Gouverneur

I’m a Senior Director of Product Design with more than 20 years of experience working at the intersection of human understanding, design, product, and growth. I enjoy helping teams navigate complex problems and turning insights into products and experiences that serve both people and organizations.I currently lead Growth Design at Jabra Enhance, where we work on a digital health experience in a category defined by long decision cycles and high consideration. Our research shows that in this space, confidence—not speed—is what helps people move forward, so much of our work focuses on guiding and supporting people through complex decisions.Throughout my career, I’ve worked across diverse domains including digital health, fintech, enterprise data platforms, banking, insurtech, and social impact technology. While the industries differ, the underlying challenge is often the same: helping people make confident decisions in complex environments.Along the way, I’ve collaborated closely with product managers, engineers, marketers, and data teams, and I value environments where curiosity, experimentation, and thoughtful design can work together.I also occasionally collaborate with organizations exploring AI-enabled products, such as recent work with CapSpecialty around early concepts for AI-assisted insurance quoting.As a leader, I care deeply about creating teams where people can do their best work — with clarity, trust, and empathy — while solving meaningful problems together.Italian-Venezuelan roots, dancing with New York for 30 years.

Experience

1. Senior Product Design Director, Growth

   Jabra Hearing

   Jan 2025 — Present · NY, US

   In my current role, I focus on expanding the impact of Growth Design across the organization while helping evolve how we reach and support customers across both direct-to-consumer and retail channels.Our work increasingly spans partnerships and new channels, including Amazon, Walmart, Best Buy, Soundly, and healthcare partners such as AARP and Blue Cross Blue Shield, while continuing to strengthen the core digital health experience.Key areas of focus include— Expanding growth design strategies across DTC, retail, and healthcare partner ecosystems— Supporting new audience segments while continuing to earn trust in hearing care— Partnering closely with product, engineering, marketing, and analytics to evolve the end-to-end customer journey— Exploring how AI and data-informed design can support better customer experiences and operational efficiencyThe goal remains the same: helping people feel confident making an important health decision.

Education

• Parsons School of Design - The New School

  Continuing Education, Graphic Design

  1997 — 1999

• Università degli Studi di Napoli Federico II

  Economy

  1987 — 1993

• General Assembly

  User Experience Design, User Experience Design

  2015 — 2015

Skills

• Web Marketing
• Web Design
• Digital Strategy
• Graphics
• Interaction Design
• Photography
• Brand Development
• Integrated Marketing
• Advertising
• Design Thinking
• Brochures
• Integration
• Internet
• Adobe Creative Suite
• Creative Strategy
• Team Leadership
• UX
• Indesign
• Corporate Identity
• Creative Direction
• Digital Marketing
• Motion Graphics
• Photoshop
• Creative Problem Solving
• Illustration
• Digital Communication Strategy
• Art Direction
• User Interface Design
• Adobe Photoshop
• User Experience
• Marketing Strategy
• Typography
• Graphic Design
• Logo Design
• Flash
• Art