Mariah Carraway
CX Trainer at hims & hers
- Role
- Cx Trainer at hims & hers
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Mariah Carraway
I am a determined individual who thrives on the challenge of project management and learning. I have the ability to learn quickly, work under pressure, and work cohesively with others in order to achieve an organization\'s goals. In my current role as a CX Trainer at Hims & Hers I manage and maintain a catalog of in-depth trainings while maintaining training goals for our Customer Experience team.
Experience
Cx Trainer
Apr 2020 — Present · San Francisco, CA, US
Maintain onboarding training used to train over 50+ agents.•Oversee implementation of multiple product, system, and uptraings for a team of 100+ agents.•Create new trainings that outline new processes and policies•Collaborate across teams in order to ensure high quality trainings and knowledge systems.
Education
University of San Francisco
Bachelor's Degree, International Business
2014 — 2018
Skills
- Customer Service
- Project Management
- Event Planning
- Asana
- Microsoft Excel
- Powerpoint
- Facebook Marketing
- Microsoft Word
- Microsoft Powerpoint
- Teamwork
- Team Management
- Hootsuite
- Communication
- Strategic Planning
- Conflict Resolution
- Windows 8
- Public Relations
- Microsoft Office
- Sales
- Time Management
- Research
- Management
- Team Building
- Leadership
- Twitter Marketing
- Social Networking
- Social Media
- Public Speaking
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