Mariah Rud

About Mariah Rud

Operations and systems leader with experience supporting cross-functional teams…

Experience

1. Operations Consultant, Business Insurance

   Marsh McLennan Agency

   Jun 2024 — Present · Richmond, VA, US

   I streamline insurance operations by providing targeted administrative and technical support to brokers, boosting team efficiency and reducing delays. I promptly resolve client inquiries, strengthening relationships and satisfaction. Collaborating with regional teams, I handle critical administrative requests to ensure accurate, timely execution. I manage documentation from carrier partners to maintain compliance and data integrity. I design and implement workflows that drive consistency and scalability, while resolving daily system issues to minimize downtime. As an independent contributor, my proactive problem-solving enhances team performance and ensures seamless operations.• Faced with the challenge of integrating a new location’s systems, contributed to the assimilation and transfer process, ensuring seamless operational continuity and minimizing downtime.• Addressed the need for accurate and timely data by producing daily reports for regional colleagues, enhancing decision-making and operational transparency.• Supported a complex regional transition to the EPIC system by assisting in project management tasks, contributing to a smooth rollout and adoption across teams.• Managed administrative requests and system issues for insurance brokers, creating efficient workflows and solutions that improved team productivity and client service quality.

Education

• University of Washington

  Master's degree, Leadership in Higher Education

  2017 — 2019

• Iowa State University - College of Liberal Arts and Sciences

  Bachelor of Arts: Communications, Communications

  2009 — 2012