Mariah Nevels
Business Operations Manager @Mount Carmel Health System
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WORK HISTORY
Business Operations Manager @Mount Carmel Health System
Grove City, OH, US
As Business Operations Manager for Graduate Medical Education (GME) programs, I oversee daily operations for five residency programs, managing a team of seven administrative staff and indirectly supporting 129 resident physicians. I collaborate with the GME Director and program directors to ensure operational efficiency, maintain financial oversight, and align departmental strategies with organizational objectives.• Developed and managed a $20M+ departmental budget, optimizing resource allocation and improving financial efficiency.• Spearheaded the creation of a five-year strategic roadmap to align GME operations with system-wide goals.• Implemented a resident lounge initiative to enhance satisfaction and wellness, based on feedback from needs assessments.• Standardized workflows by creating detailed process guides, resulting in improved operational consistency across all programs.
EDUCATION
Franklin University
Doctorate, Healthcare Administration
Franklin University
MHA, Health/Health Care Administration/Management
Otterbein University
Public Health Education
ABOUT MARIAH NEVELS
I am a healthcare operations professional passionate about driving meaningful change in the healthcare industry. Over the years, I’ve cultivated a career focused on improving organizational performance, streamlining processes, and creating impactful strategies that lead to better outcomes for both providers and patients. My expertise lies in strategic planning, operational efficiency, and leadership development, with a proven track record of aligning resources and maximizing productivity in fast-paced, dynamic environments.In my current role as a Business Operations Manager at Mount Carmel Health System, I oversee the operations of five Graduate Medical Education programs, managing budgets, streamlining workflows, and ensuring the professional and personal satisfaction of over 129 resident physicians. From developing a $20M+ departmental budget to implementing long-term strategic roadmaps, I’ve focused on creating structures that empower teams and foster sustainability in healthcare systems.Previously, as a Project Manager at The Ohio State Wexner Medical Center, I led high-impact initiatives that enhanced operational efficiency and compliance across six clinical sites. I developed training curricula, secured accreditations, and collaborated with cross-functional teams to optimize workflows, helping to drive organizational goals forward. My approach emphasizes clear communication, collaboration, and the development of tools that make a difference.Beyond my leadership roles in healthcare organizations, I co-founded Our World, LLC, where I lead operations to raise awareness of social determinants of health through innovative educational tools. This work reflects my commitment to addressing healthcare inequities and empowering individuals and communities to take control of their health journeys.My career has also been marked by roles in strategy and operations, where I’ve tackled challenges such as developing KPI systems, improving residency program scheduling, and enhancing organizational processes. Whether I’m designing a metric dashboard, delivering Kaizen training, or launching a needs-based initiative, my goal is always to contribute value and drive progress.I hold a Master of Healthcare Administration and am currently pursuing a Doctorate in Healthcare Administration. My certifications include Lean Six Sigma Yellow Belt, and I actively participate in professional organizations like NAHSE and ACHE to stay engaged with industry developments.
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