Mariah Medina

Senior Operations Specialist @Samsara

San Francisco, CA, US

Audit and process 100+ orders per day ensuring same day order processing- Responsible for ensuring all orders flow through multiple systems and flag issues for resolution (Salesforce, Netsuite, Celigo, Mulesoft, 3PL Systems)- Resolve ticket inquiries and requests from various internal departments within SLA (Sales, Sales Ops, Support, Customer Success, and Finance)- Champion company wide communications projects for our department to all stakeholder teams across different comms platforms (GoogleSites, Confluence, Zendesk, Slack, Piktochart)- Created and implemented departmental training for the entire Sales team, including Commercial, MidMarket, and Enterprise segments- Spearheaded quarterly Sales Surveys, gauging and addressing knowledge gaps by creating additional trainings and communication resources- Identify points of improvement within the Orders Flow processes- Onboard new hires from different regions regarding process management, objections, and solutions- Received Owlie Award for great work ethic, results, and positive contributor to team culture and company values- Create quarterly department newsletters to celebrate our team\'s wins and encourage morale- Participate in multiple quarters of the department\'s Steering Committee taking on quarterly projects pushing forward department objectives and organizing team building activities

San Francisco State University

Bachelor of Arts (B.A.), Broadcast Electronic Communication Arts