Mariah McNail
Delivery & Implementation Manager @BJC Health
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WORK HISTORY
Delivery & Implementation Manager @BJC Health
In this role, I oversee a team of 5 with a matrixed reporting relationship to 4 Product Managers, team of 25 analyst, and scrum masters. I am in charge of leading analytics capability development, communications, and budget for Digital (Healthcare Innovation) team.
EDUCATION
General Assembly
Certificate of Completion, Data Analysis
IDEO
Hello Design Thinking and Storytelling for Impact
Southeast Missouri State University
Bachelor of Science (B.S.), Secondary Education and Teaching
Saint Louis University
Certificate, Tableau
Webster University
Master of Business Administration (M.B.A.), Business Administration and Management, General
SKILLS
ABOUT MARIAH MCNAIL
I am a Delivery & Implementation Manager at BJC HealthCare, a leading nonprofit healthcare organization with over employees and 20+ hospitals. With over 14 years of experience in healthcare systems, project and program management, and process improvement, I am passionate about creating exceptional patient experiences and driving positive change in the industry.In my current role, I lead a cross-functional team of data & business analysts to develop and implement analytics capabilities, communications, and budget for the Digital team. I leverage my PMP and CHAM credentials to deliver strategic initiatives that increase patient engagement, optimize revenue cycle management, and enhance program efficiency. Some of my notable achievements include:Integrating 90+ interfaces in Epic EMR full suite product, ensuring safe, efficient, and cost-effective patient care delivery.Establishing standard budget processes for $9M-$12M and designing a remote onboarding process, fostering a culture of continuous improvement and collaboration.Boosting employee engagement scores by 90% and achieving 0% turnover in the first year, demonstrating my ability to build and lead high-performing teams.
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