Mariah Bahe
Skilled IT Technician Specializing in Troubleshooting and Technical Support
- Role
- Help Desk Specialist at Kindbody
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Mariah Bahe
Experienced User Support Specialist with expertise in providing technical support…
Experience
Help Desk Specialist
Jun 2022 — Present
Provides first tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers\' desktop software and hardware; supports mobile workforce• Consults with customers on all aspects of end-user computing and desktop based systems software; resolves more complex, less defined issues • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system • Maintains passwords, data integrity, and system security for the desktop environment • Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors.• Installs LAN software upgrades including planning and scheduling, testing, and coordination, and maintains integrity of the LAN software and hardware• Performs LAN security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations.
Skills
- Windows Server
- Point of Purchase
- Microsoft Word
- Leadership
- Management
- Shipping & Receiving
- Powerpoint
- Sales Operations
- Customer Service
- Business Development
- Microsoft Office
- Direct Sales
- Information Technology
- Computer Security
- Network Security
- Customer Satisfaction
- Retail Sales
- Cloud Computing
- Appointment Scheduling
- Account Management
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